Alison Birch
About Alison Birch
Alison Birch is an Office Manager currently employed at Verint in Cambridge, United Kingdom. She has a diverse background in customer experience, sales support, and administration, with previous roles at companies such as Transversal, HET Software, and Check4Cancer.
Current Role at Verint
Alison Birch serves as the Office Manager at Verint, a position she has held since 2019. In this role, she is responsible for overseeing office operations and ensuring efficient administrative support within the organization. Her experience in office management contributes to the smooth functioning of the workplace in Cambridge, United Kingdom.
Previous Experience in Customer Experience
Alison Birch worked at Transversal as a Customer Experience Specialist from 2011 to 2012 for eight months in Cambridge, United Kingdom. In this role, she focused on enhancing customer satisfaction and improving service delivery. Her experience in customer experience roles has equipped her with valuable skills in communication and problem-solving.
Sales and Marketing Background
Alison Birch has a diverse background in sales and marketing. She worked at HET Software as a Telesales Executive from 2007 to 2009 for two years, and later as a Marketing Assistant from 2010 to 2011 for one year. Additionally, she served as a Sales Support Manager at Check4Cancer from 2018 to 2019 for ten months. These roles have provided her with extensive experience in sales strategies and customer engagement.
Educational Background
Alison Birch studied at Castle Manor Business and Enterprise College and Castle Manor Upper School from 2001 to 2006, completing five years of education. She furthered her studies at the University of Brighton, where she earned a BA (Hons) in Sport Journalism with a 2:1 classification from 2006 to 2009. Her educational background supports her professional roles in communication and management.
Career Progression at Transversal
Alison Birch has had a significant career at Transversal, where she held multiple positions. She started as a PA to the Business Development Team from 2012 to 2017 for five years, then transitioned to Office Manager for eight months in 2019. Her progression within the company highlights her adaptability and growth in administrative roles.