Alisun Kirley
About Alisun Kirley
Alisun Kirley is a Technical Support Engineer at Verint, with a background in customer service and mental health support. She holds a Bachelor of Science in Computer Networking and a Bachelor of Science with Honours in Psychology.
Work at Verint
Alisun Kirley has been employed at Verint since 2019, currently holding the position of Technical Support Engineer. In this role, she utilizes her technical expertise to provide support and solutions to clients. Prior to her current position, she worked at Verint as an Associate System Engineer from 2017 to 2019. Her experience at Verint contributes to her comprehensive understanding of technical support and system engineering.
Education and Expertise
Alisun Kirley holds a Bachelor of Science (BSc) degree in Computer Networking from the University of the West of Scotland, which she completed from 2012 to 2015. Additionally, she earned a Bachelor of Science (BSc Hons) in Psychology from Nottingham Trent University, studying from 2007 to 2011. She also has a Higher National Certificate (HNC) in Communication and Media Studies from James Watt College, completed in 2003. Her educational background supports her extensive IT skills and her interest in programming and database development.
Professional Background
Alisun Kirley has a diverse professional background that includes roles in technical support, customer service, and mental health. Before joining Verint, she worked at Capital One as a Payment Assistance Associate from 2006 to 2008 and at the Student Loans Company as a Customer Advisor from 2004 to 2005. She also served as a Mental Health Recovery Worker at Rethink Mental Illness from 2009 to 2011 and as a Billing Call Advisor at Scottish Water from 2003 to 2004. This varied experience has equipped her with a wide range of skills applicable to her current role.
Skills and Interests
Alisun Kirley possesses a comprehensive set of IT skills developed through her academic studies and practical work experience. She has a strong interest in programming and database development, actively seeking opportunities to enhance her skills in these areas. Kirley is passionate about the advancement of information networks, recognizing their importance in modern business, education, and society.