Andrea Fuhrel Forbis
About Andrea Fuhrel Forbis
Andrea Fuhrel Forbis is a Customer Success Manager at Verint, with a diverse background in research and customer experience across several esteemed institutions, including Stanford University Medical Center and the University of Michigan Medical School.
Current Role at Verint
Andrea Fuhrel Forbis has been serving as a Customer Success Manager at Verint since 2019. In this role, she focuses on ensuring customer satisfaction and fostering strong relationships with clients. Her experience in customer success positions her to effectively address client needs and enhance their overall experience with Verint's products and services.
Previous Experience in Healthcare and Research
Prior to her current role, Andrea worked at several prestigious institutions. She was a Database Coordinator at Stanford University Medical Center from 2001 to 2003. She also held positions at the University of Michigan Medical School, where she served as a Research Fellow from 2009 to 2011 and as a Research Area Specialist from 2011 to 2013. Additionally, she worked at the Research Center for Group Dynamics, Institute for Social Research, as a Research Area Specialist, Intermediate from 2012 to 2013.
Educational Background
Andrea Fuhrel Forbis earned her Bachelor of Arts in Psychology and Sociology from the University of Nevada-Reno, completing her studies from 1995 to 2000. She continued her education at The University of Connecticut, where she achieved a Master of Arts in Social Psychology from 2003 to 2008. Additionally, she obtained a Graduate Certificate in Program Evaluation from the same university, studying from 2006 to 2008.
Experience in Customer Success and Analytics
Andrea's career in customer success includes significant roles at ForeSee, where she worked from 2013 to 2019. She began as a Customer Experience Analyst, then advanced to Senior Client Analyst focusing on Customer Experience Analytics, and finally served as a Customer Success Manager. Her experience in these roles has equipped her with skills in analytics and client management.