Andrew Baker
About Andrew Baker
Andrew Baker is a Senior Project Manager at Verint, specializing in change management and workforce optimization. He has extensive experience in client engagement and project management across various sectors, including financial services and healthcare.
Work at Verint
Andrew Baker has been employed at Verint since 2021, serving as a Senior Project Manager. In this role, he leads global implementations of Verint's back office workforce optimization suite. His responsibilities include supporting both new and existing clients, ensuring successful deployment and integration of the software solutions.
Previous Experience at eg solutions plc
Before joining Verint, Andrew Baker held several positions at eg solutions plc. He worked as a Senior Client Relationship Manager from 2007 to 2011 in Stoke-on-Trent, United Kingdom. He also served as Managing Director of eg operations management solutions (pty) ltd in South Africa from 2012 to 2017. His earlier roles included Client Engagement Manager from 1999 to 2007 and Head of Client Delivery for eight months in 2011. He began his tenure at eg solutions plc as an Implementation Consultant from 1994 to 1999.
Career Background
Andrew Baker's career began at Lloyds Bank, where he worked in Customer Services from 1983 to 1987. He also worked as a Quality Adviser at West Midlands Fire Service from 1991 to 1994 and as a Weekend Assistant at Waitrose from 1980 to 1983. His diverse experience spans various roles and industries, contributing to his expertise in project management and client relations.
Education and Expertise
Andrew Baker studied Management Studies at Birmingham City University, achieving a Diploma in Management Studies (DMS) from 1991 to 1993. He specializes in change management and tangible benefit realization, particularly within back office workforce optimization. His expertise extends to implementing workforce optimization software across multiple sectors, including financial services, healthcare, telecommunications, and utilities.