Angela House
About Angela House
Angela House is a Senior Support Account Manager specializing in Customer Success at Verint, with extensive experience in customer service and account management across various companies, including Ceridian and LodgeNet. She holds a degree in Business Administration from The City University of New York and is known for her ability to engage staff and develop effective customer service programs.
Current Role at Verint
Angela House serves as a Senior Support Account Manager in Customer Success at Verint. She has held this position since 2017, contributing to the company's efforts in enhancing customer satisfaction and support. Her role involves engaging with clients to ensure their needs are met and fostering long-term relationships. Angela's focus is on delivering value to customers while aligning with business objectives.
Previous Experience at Ceridian
Angela House has extensive experience at Ceridian, where she worked in various roles from 2008 to 2017. She began as a Client Services Manager, followed by a position as Technical Customer Service Manager, and later served as Product Manager for Workforce Management Small Business and Core Time Products. Her tenure at Ceridian allowed her to develop customer service programs tailored for enterprise-level software solutions.
Background in Customer Service Management
Angela House has a solid background in customer service management, having worked as Director of Customer Service and Account Management at LodgeNet/Stayonline from 2002 to 2008. She also held the position of Assistant Director of Customer Service & Support at Liz Claiborne from 2000 to 2002. Her roles have equipped her with skills in managing customer relations and enhancing service delivery.
Education and Expertise
Angela House studied Business Administration at The City University of New York. Her educational background complements her professional experience, particularly in developing customer service and success programs for large organizations. She is known for her ability to engage staff and train new employees to meet business metrics and departmental goals.
Achievements in Customer Engagement
Angela House is recognized for her ability to diffuse escalations and create effective solution paths for clients. She has a track record of managing resources efficiently, meeting deadlines, and balancing multiple priorities. Her advocacy for employee engagement has contributed to her success in dynamic work environments, where she remains focused on achieving strategic partnerships and goals.