Arvindh Janarthanan
About Arvindh Janarthanan
Arvindh Janarthanan is a Sales and Solutions Consultant specializing in Customer Engagement Optimization, currently working at Verint in Sydney, Australia. He has extensive experience in intelligent self-service tools, conversational AI, and chatbot solutions, with a background in business consulting and sales across various platforms.
Work at Verint
Arvindh Janarthanan has been employed at Verint since 2015, holding the position of Sales/Solutions Consulting in Customer Engagement Optimization. His role involves leveraging intelligent self-service tools to enhance digital engagement. Based in Sydney, Australia, he has contributed to the development of strategies that improve customer interactions through advanced technologies.
Previous Experience at CRMIT Solutions
Before joining Verint, Arvindh Janarthanan worked at CRMIT Solutions in various capacities. He served as a Senior Principal Business Consultant from 2007 to 2013, followed by a role as Senior Sales Consultant from 2013 to 2014. He also held the position of Principal Sales Consultant for a brief period in 2014-2015. His experience at CRMIT Solutions focused on presales and solution consulting, particularly in Sydney, Australia.
Education and Expertise
Arvindh Janarthanan has a strong educational background. He earned a Bachelor of Engineering (BE) from the University of Madras. He furthered his studies at the University of Wales, UK, where he completed an MBA from 2005 to 2006. His expertise lies in designing conversational AI and chatbot solutions, as well as managing engagement channels across various platforms.
Specialization in Digital Engagement
Arvindh Janarthanan specializes in intelligent self-service tools that promote digital engagement. His focus includes the development of conversational AI and virtual assistants aimed at enhancing customer and employee experiences. He is also knowledgeable in managing omnichannel engagement strategies, integrating traditional and emerging platforms.
Interests in Technology
Arvindh Janarthanan has a keen interest in smart devices, speakers, Internet of Things (IoT), and robotic process automation (RPA). This interest aligns with his professional focus on digital engagement and innovative technology solutions.