Ashish Pillai
About Ashish Pillai
Ashish Pillai is a Senior Solution Consultant at Verint, with extensive experience in workforce management across various industries. He has held significant roles at companies such as HCLTech, Tech Mahindra, and vCustomer, contributing to the establishment of WFM processes in multiple countries.
Current Role at Verint
Ashish Pillai serves as a Senior Solution Consultant at Verint, a position he has held since 2022. In this role, he focuses on delivering solutions that enhance workforce management capabilities. His expertise includes consulting with clients to optimize their operational processes and improve efficiency.
Previous Experience at HCLTech
Before joining Verint, Ashish Pillai worked at HCLTech as an Associate General Manager for Workforce Management (WFM) from 2021 to 2022. During his tenure in Noida, Uttar Pradesh, he contributed to the management of workforce strategies and processes.
Work Experience at vCustomer
Ashish Pillai has extensive experience at vCustomer, where he held multiple roles from 2002 to 2008. He started as a Customer Care Executive and progressed to Team Leader in Workforce Management, and later served as an Assistant Manager in Workforce Planning. His time at vCustomer allowed him to develop a strong foundation in workforce analytics and management.
Career at Tech Mahindra
At Tech Mahindra, formerly known as Mahindra Satyam, Ashish Pillai worked in various capacities from 2010 to 2018. He served as Workforce Planning Manager and later as Associate Head - Director of WFM. His responsibilities included overseeing workforce management delivery and implementing strategies across multiple domains.
Educational Background
Ashish Pillai completed his Bachelor of Arts in English Language and Literature at Dyal Singh College (Evening) from 1999 to 2002. Prior to this, he attended Kerala Education Society Sr Sec School, where he studied Commerce with Maths and completed his 12th grade.