Ashwin Suresh
About Ashwin Suresh
Ashwin Suresh is a Global Support Manager for the Americas at Verint, a position he has held since 2014. He has extensive experience in customer support and operations, having worked at various companies including Dell, Sutherland Global Services, Thomson Reuters, IBM, and HGS.
Current Role at Verint
Ashwin Suresh serves as the Global Support Manager for the Americas at Verint. He has held this position since 2014, accumulating ten years of experience in this role. His responsibilities include overseeing support operations and ensuring customer satisfaction across the Americas region. The role requires a strong understanding of customer needs and effective management of support teams.
Previous Experience at Dell
Prior to his current role, Ashwin Suresh worked at Dell as a Customer Experience Coach from 2003 to 2007. During his four years in Round Rock, Texas, he focused on enhancing customer interactions and improving service delivery. This experience provided him with a solid foundation in customer service management.
Career at Thomson Reuters
Ashwin Suresh was employed at Thomson Reuters as a Team Manager from 2010 to 2013. Over the course of three years in Toronto, Ontario, he managed teams and contributed to operational efficiency. His role involved coordinating team efforts to meet organizational goals.
Role at IBM
From 2013 to 2014, Ashwin Suresh worked at IBM as an Operations Manager. His tenure lasted nine months in New York, New York. In this role, he was responsible for managing operational processes and ensuring effective service delivery within the organization.
Education Background
Ashwin Suresh completed his high school education from 1999 to 2000. This foundational education set the stage for his subsequent career in customer support and operations management.