Ayyasamy Radhakrishnan
About Ayyasamy Radhakrishnan
Ayyasamy Radhakrishnan is a Senior Software Engineer with extensive experience in software development and integration, currently working at Verint since 2014. He has a strong background in contact center technologies and has contributed to various projects that enhance productivity and system performance.
Work at Verint
Ayyasamy Radhakrishnan has been employed at Verint as a Senior Software Engineer since 2014. In this role, he oversees product releases and leads a team of five engineers. He is a certified Scrum Master, which enables him to facilitate agile project management practices. His responsibilities include spearheading quality and productive code reviews, with a focus on maintenance improvements and product reliability.
Previous Experience at Witness Systems
Prior to joining Verint, Ayyasamy Radhakrishnan worked at Witness Systems as a Senior Engineer from 2007 to 2014 in Bangalore. During his tenure, he successfully created a contact center adapter with integration modules in conjunction with the Avaya switch, which contributed to increased customer confidence. He also developed employee productivity and capacity planning data at organizational levels, optimizing the performance of SQL queries and scripts.
Experience at ANZ
Before his role at Witness Systems, Ayyasamy Radhakrishnan worked as a Software Engineer at ANZ from 2005 to 2007. In this position, he utilized Workforce Management (WFM) and Extract, Transform, Load (ETL) adapters to integrate data from customer contact center databases and switches, including SAP, Avaya, and Cisco.
Education and Expertise
Ayyasamy Radhakrishnan holds a Master of Computer Applications (MCA) degree from Shanmugha Arts, Science, Technology and Research Academy, where he studied Computer/Information Technology Administration and Management from 2001 to 2004. He also earned a Bachelor of Commerce (B.Com.) degree from Govt Arts College, Kumbakonam, where he studied Commerce and Accountancy from 1998 to 2001.