Ben Hutchings 🤖☁️
About Ben Hutchings 🤖☁️
Ben Hutchings serves as the Head of Inside Sales for EMEA at Verint, where he leads a team focused on enhancing customer experience. With a background in sales management and business development, he has held various roles at Verint since 2014 and has experience in both sports and customer service.
Current Role in Inside Sales
Ben Hutchings serves as the Head of Inside Sales for EMEA at Verint since 2021. In this role, he leads a team of Inside Sales Managers across the EMEA region, focusing on improving customer experience and satisfaction with Verint's product offerings. He is responsible for developing and executing the yearly strategy for Inside Sales in EMEA, ensuring that the team meets and exceeds its objectives and targets. Hutchings manages a personal set of customer accounts, concentrating on cross-selling and up-selling to align with customer experience strategies.
Previous Experience at Verint
Prior to his current position, Hutchings held various roles at Verint, starting as a Business Development Manager for the UK and Middle East from 2014 to 2015. He then served as an Inside Sales Manager for the UK and Middle East from 2018 to 2019, followed by a role as Senior Inside Sales Manager for the UK and South Africa from 2019 to 2021. His extensive experience at Verint has equipped him with a deep understanding of customer needs and the company's product portfolio.
Career Background
Hutchings has a diverse career background that includes roles outside of Verint. He worked as a Sales Development Manager at Genesys from 2012 to 2014 and as a Lettings Negotiator at Pinnacle Group Limited from 2010 to 2011. Additionally, he served as a Recreation Assistant at the Royal Borough of Windsor and Maidenhead from 2004 to 2010. His early career also included professional football, playing for Southampton Football Club and Brentford Football Club from 2000 to 2004.
Education and Training
Ben Hutchings studied at The Windsor Boys' School from 2001 to 2004. This educational background provided him with foundational skills that have contributed to his professional development in sales and customer experience roles throughout his career.
Expertise in Customer Experience
Hutchings utilizes his expertise in customer experience, automation, and artificial intelligence to deliver tailored solutions that address customer needs and challenges. His focus on enhancing customer satisfaction aligns with Verint's commitment to providing effective and innovative solutions in the market.