Benjamin Hsieh
About Benjamin Hsieh
Benjamin Hsieh is a Product Support Engineer with extensive experience in technical roles across various companies, including Nortel and Verint. He is fluent in English, Mandarin, and Cantonese, and has a background in system design and software development.
Current Role at Verint
Benjamin Hsieh has been employed at Verint as a Product Support Engineer since 2012. In this role, he is responsible for providing technical support and solutions to clients, ensuring the effective use of Verint's products. His extensive experience in the field allows him to address complex issues and deliver high-quality service to customers.
Previous Experience at Nortel
Benjamin Hsieh worked at Nortel from 1994 to 2001, holding various positions. He began as a Software Developer from 1997 to 2001, where he contributed to software development projects. Prior to that, he served as a Test Verification Specialist from 1994 to 1997, focusing on product testing and validation. Additionally, he worked as an Account Manager for a brief period in 1999.
Experience at Verint / Witness / Eyretel
During his tenure at Verint, Witness, and Eyretel from 2002 to 2012, Benjamin Hsieh held multiple roles. He served as a Technical Account Manager and Project Manager for seven years, managing client relationships and overseeing project execution. He also worked as a Business Analyst, contributing to both presales and postsales activities. His role as a Technical Consultant further solidified his expertise in technical support and client engagement.
Education and Expertise
Benjamin Hsieh earned a Bachelor of Applied Science (BASc) degree in Computer Engineering from the University of Waterloo, where he studied from 1989 to 1994. He possesses strong skills in system design, software coding, and scripting. His professional expertise includes negotiation, management, and execution of multi-site projects, along with a proven track record in cross-cultural team coaching and management.
Language Proficiency
Benjamin Hsieh is fluent in written and verbal communication in English, Mandarin, and Cantonese Chinese. This language proficiency enhances his ability to engage with diverse clients and teams, particularly in regions such as Asia Pacific, the Middle East, and Africa, where he has delivered product training.