Blair Fulton
About Blair Fulton
Blair Fulton is an Account Support Manager at Verint, where he has worked since 2010. He has extensive experience in technical support and customer engagement, having previously held positions at Aspect Software and Jack Henry.
Current Role at Verint
Blair Fulton has been serving as an Account Support Manager at Verint since 2010. In this role, he operates remotely from Roseville, California. His responsibilities include facilitating cross-functional collaboration among various teams, such as Cloud, Support, Product/Engineering, and Professional Services, to ensure effective delivery of technical support and services. He also conducts quarterly reviews to showcase customers' progress in achieving their ROI goals.
Previous Experience at Aspect Software
Before joining Verint, Blair Fulton worked at Aspect Software as a Technical Team Lead from 2004 to 2010 in Brentwood, Tennessee. During his six years there, he delivered over 500 presentations, both in-person and virtually, focusing on tailored product adoption for each customer. His role involved significant interaction with clients to enhance their understanding and use of the company's products.
Background at Jack Henry
Blair Fulton began his career as an Information Technology Support Specialist at Jack Henry from 1999 to 2003, also in Brentwood, Tennessee. In this four-year position, he provided technical support and assistance, contributing to the operational efficiency of the organization.
Educational Background
Blair Fulton holds a Bachelor of Science degree from Vanderbilt University, where he studied from 1994 to 1998. Additionally, he is currently pursuing further education at the Massachusetts Institute of Technology, focusing on Generative AI and No Code AI and Machine Learning, a program he began in 2023 and is expected to complete in 2024. He also graduated from St. George's School, earning his High School Diploma from 1991 to 1994.
Customer Engagement and Documentation Development
Throughout his career, Blair Fulton has engaged with over 250 customers across major cities in the US, Canada, Jamaica, Haiti, Malaysia, and the Philippines. He has developed technical documentation aimed at guiding best practices in support, delivery, and solution optimization for internal colleagues, enhancing the overall support experience.