Bradley Grant Palmer
About Bradley Grant Palmer
Bradley Grant Palmer is a Systems Engineer with extensive experience in telecommunications and systems implementation. He has worked for various companies, including Dimension Data and Verint, and holds qualifications in Electronic and Communications Engineering.
Work at Verint
Bradley Grant Palmer has been employed at Verint as a Systems Engineer since 2021. He works in Leeds, England, United Kingdom. His role involves utilizing his extensive experience with Verint and Verint OEM products, having been involved with these technologies since release 7.8 to WFO release 15.2. His responsibilities likely include system implementation, troubleshooting, and ensuring optimal performance of Verint solutions.
Previous Employment Experience
Prior to his current position at Verint, Palmer held various roles in the technology sector. He worked as an L4 PS Implementation Engineer at Dimension Data from 2010 to 2020 in Cape Town, South Africa. He also served as a Tier 3 Service Desk Engineer at FourNet from 2020 to 2021 in Leeds, England. His experience includes positions as a Principal Engineer at Business Connexion, a Technical Specialist at Grintek Telecom, and a Technical Manager at ATIO Pty Ltd.
Education and Expertise
Bradley Grant Palmer studied at Havering Technical College, where he achieved City and Guilds 271 Telecom Technicians T1 to T4 from 1987 to 1989. He also pursued a BTEC HNC & HND in Electronic and Communications Engineering from 1993 to 1995 at the same institution. His educational background provides a solid foundation for his technical roles in telecommunications and systems engineering.
Certifications and Technical Skills
Palmer has completed multiple certification exams related to Avaya and Verint technologies. He is certified in Verint WFO 15.2, demonstrating his proficiency in workforce optimization solutions. His technical skills are further evidenced by his involvement in deploying Avaya WFO (QM+WFM), ACR Release 15.1, and AACC release 7.0.3 for 1500 agents.
Background and Nationality
Bradley Grant Palmer holds dual nationality, being both British and South African. His diverse background has contributed to his extensive career in the technology sector across different countries, including South Africa and the United Kingdom. He has worked in various capacities, enhancing his expertise in systems engineering and telecommunications.