Brian Tighe
About Brian Tighe
Brian Tighe is a Service Delivery Manager with extensive experience in IT service management, currently working at Verint in Glasgow since 2014. He has held various roles in the industry, including positions at ICM, XMA, and STRATiiS, and holds an ITIL certification.
Current Role at Verint
Brian Tighe has been serving as a Service Delivery Manager at Verint since 2014. In this role, he is responsible for overseeing service delivery operations and ensuring that client expectations are met. His focus includes developing and improving business relationships with customers, which he identifies as a key strength. Tighe's expertise in IT service management is supported by his ITIL certification, which emphasizes best practices in the field.
Previous Experience at ICM
Brian Tighe worked at ICM in various capacities over a span of 13 years. He served as District Service Manager from 1995 to 2008, where he managed service delivery in Glasgow, United Kingdom. Additionally, he held the position of Customer Service Account Manager for a brief period in 2008. His extensive experience at ICM contributed to his development in service management and customer relations.
Professional Background in Service Management
Tighe has held several service management positions throughout his career. He worked as Service Delivery Manager at XMA from 2008 to 2010 and at STRATiiS from 2010 to 2012. His role at Microtech Support Ltd as Service Improvement Manager lasted for five months in 2014. This diverse background has equipped him with a comprehensive understanding of service delivery processes and client management.
Educational Qualifications
Brian Tighe has a solid educational background in technical fields. He studied Radio, TV & Electronic Mechanics at Kilmarnock Technical College, achieving City & Guilds certification from 1973 to 1977. He also studied Industrial Electronics at Skillcentre, Irvine, earning another City & Guilds certification in 1984. Additionally, he completed a Level 3 Certificate in Domestic Energy Assessment from Energy Trust in 2013.
Skills and Expertise
Tighe possesses a range of skills essential for his role in service delivery management. He demonstrates proficiency in P & L awareness, which is critical for managing the financial aspects of service delivery. His skills in MI reporting and analysis further enhance his ability to oversee service operations effectively. Tighe believes in setting realistic expectations with clients and staff, striving to meet or exceed them.