Bryan Goins
About Bryan Goins
Bryan Goins is an IT Service Engineer with over 21 years of experience at Verint in Alpharetta, Georgia. He leads initiatives to improve departmental workflows and provides training for Desktop Support Technicians.
Work at Verint
Bryan Goins has been employed at Verint since 2003, serving as an IT Service Engineer for 21 years. His role involves overseeing various IT operations and ensuring the smooth functioning of technology systems within the organization. Goins is based in Alpharetta, Georgia, where he contributes to the company's IT infrastructure and support services.
Project Leadership Experience
Goins led the team responsible for the Nortel phone switch project, which was a significant production initiative for the company. His leadership in this project demonstrates his capability in managing complex IT implementations and ensuring successful outcomes.
Systems Configuration and Administration
In his role, Goins assists the Systems Team with configuring, administering, and documenting the SCCM systems and environment. This involves ensuring that the systems are properly set up and maintained, contributing to the overall efficiency of IT operations.
Process Development and Workflow Improvement
Goins has developed new processes to enhance departmental workflow, including an off-hours call matrix and an IT Playbook. These initiatives aim to streamline operations and improve response times within the IT department.
Training and Team Leadership
As part of his responsibilities, Goins provides training and supervision for a team of Desktop Support Technicians. He conducts Level 0-3 training on processes and procedures, ensuring that team members are well-equipped to handle various IT support tasks.