Carla Bunde
About Carla Bunde
Carla Bunde is a WFO Senior Product Support professional at Verint-Systems, where she has worked remotely since 2019. She has extensive experience in technical support and project management, with a background in business administration and multiple IT certifications.
Work at Verint
Carla Bunde has been employed at Verint Systems as a WFO Senior Product Support since 2019. In this role, she provides specialized support for workforce optimization products. Her position is remote, allowing her to engage with clients and teams effectively from various locations. Over her tenure, she has contributed to enhancing product support processes and ensuring customer satisfaction.
Previous Experience
Before joining Verint, Carla worked at Wells Fargo as a NICE IEX WFM Technical Support/Projects contractor from 2016 to 2018. Her role involved providing technical support for workforce management systems. Prior to that, she served as a Bilingual Systems Specialist III at Citigroup from 2007 to 2009. Additionally, she held positions at NICE Systems as a WFM Software Support Engineer and Arrow Strategies as a Domain Migration Lead Contractor.
Education and Expertise
Carla Bunde studied Business Administration at Columbia Southern University, where she achieved a Bachelor of Business Administration with a GPA of 3.76. She also completed an Associate of Science degree at Portland Community College. Her education includes technical training at New Horizons Computer Learning Center. Carla holds multiple IT certifications, including MCSE, MCSA, MCP, A+, and Network+, which underline her expertise in IT and technical support.
Technical Skills
Carla possesses strong skills in various technical areas, including database management, Windows Server, and contact center operations. Her experience in technical support and software documentation further enhances her capabilities in the IT field. She has a proven track record of providing effective solutions and support in complex technical environments.
Bilingual Proficiency
Carla graduated from high school in Santiago, Chile, which indicates her bilingual proficiency. This skill has been beneficial in her roles, particularly in positions that require communication with diverse teams and clients. Her ability to communicate in multiple languages enhances her effectiveness in technical support and customer service.