Charles Wong
About Charles Wong
Charles Wong is a Senior Business Operations Director at Verint-Systems, with extensive experience in strategic re-engineering for global banking and finance clients. He has held various leadership roles at NICE Ltd and possesses a strong background in managed services and solution selling across multiple regions.
Current Role at Verint
Charles Wong has been serving as the Senior Business Operations Director at Verint-Systems since 2016. In this role, he focuses on overseeing business operations and ensuring the effective implementation of strategies within the organization. His extensive experience in managing services and solution selling supports his responsibilities in this position.
Previous Experience at NICE Ltd
Charles Wong held multiple positions at NICE Ltd from 2000 to 2014. He started as a Presales Consultant in Asia Pacific, then progressed to Services Director for Asia & Global Accounts, followed by Client & Partner Management Director for Asia Pacific. His final role at NICE Ltd was as Professional Services Director for the Asia Pacific region. His tenure at NICE Ltd spanned over a decade and involved significant responsibilities in managing client relationships and service delivery.
Education and Expertise
Charles Wong obtained a Master of Science (MS) from the University of Warwick. He also holds a Bachelor of Engineering (BE) from The Hong Kong University of Science and Technology. His academic background supports his expertise in engineering and technology, which he applies in his professional roles, particularly in strategic re-engineering of solutions for financial services.
Industry Specialization
Charles Wong specializes in introducing enterprise solutions such as natural language processing (NLP), big data analysis, and cloud computing. His work primarily targets sectors including financial services, government, airlines, telecommunications, and utilities. He has a strong focus on managed services and solution selling, emphasizing P&L management and contract negotiation.
Global Experience and Cultural Understanding
Charles Wong possesses a deep understanding of multicultural environments, having worked extensively across Greater China, Southeast Asia, Japan, Korea, Australia, and India. His international experience enhances his ability to manage global accounts and stakeholder relationships effectively.