Charlotte Burkinshaw
About Charlotte Burkinshaw
Charlotte Burkinshaw is an Account Director at Verint, where she has worked since 2021. She has extensive experience in account management and sales, having held various positions at notable companies including Vodafone, Cyara, Salesforce, Avaya, Capita ITS, Aspect Software, and Touchbase.
Work at Verint
Charlotte Burkinshaw has served as an Account Director at Verint since 2021. In this role, she is responsible for managing client accounts and driving business growth. Based in Shoreham by Sea, England, she has accumulated three years of experience in this position, contributing to Verint's objectives in the customer engagement and analytics sectors.
Previous Experience in Telecommunications
Prior to her current role, Charlotte Burkinshaw worked at Vodafone UC Group, previously known as Central Telecom, as an Account Manager from 2008 to 2010. This two-year tenure provided her with valuable insights into telecommunications and client management. Additionally, she held various positions in the industry, including Account Director at Cyara from 2015 to 2021, where she focused on customer experience solutions.
Career in Account Management
Charlotte has extensive experience in account management across multiple organizations. She worked as an Enterprise Account Executive at Salesforce for seven months in 2021 and held the position of EMEA Account Manager at Avaya from 1998 to 2005 for seven years. Her career also includes roles at Capita ITS as Account Director from 2011 to 2015 and at Aspect Software as Account Executive from 2010 to 2011.
Early Career in Account Management
Charlotte Burkinshaw began her career in account management at Touchbase as an Account Manager from 2005 to 2007. She also worked as an Account Manager at Vodafone UC Group earlier in her career. These foundational roles contributed to her development in client relations and account strategy.