Chris Pilon
About Chris Pilon
Chris Pilon serves as the Vice President of Professional Services at Verint, bringing over 22 years of experience in managing Cloud transformations and customer success initiatives. His career includes significant roles at Oracle and Greenbrier & Russel, where he developed strong customer relationships and built effective teams.
Current Role at Verint
Chris Pilon serves as the Vice President of Professional Services at Verint, a position he has held since 2018. Based in the Greater Minneapolis-St. Paul Area, he oversees the professional services division, focusing on delivering high-quality service to clients. His role involves managing teams and ensuring the successful implementation of services that align with customer needs.
Previous Experience at Oracle
Chris Pilon has extensive experience at Oracle, where he held multiple roles over several years. He served as Executive Director of Customer Success from 2016 to 2018 and as Vice President of Customer Success for a brief period in 2018. Additionally, he worked as Customer Services Managing Director from 2009 to 2016 and as Service Delivery Manager from 2006 to 2009. His tenure at Oracle contributed to his expertise in customer success and service delivery.
Consulting Background
Before joining Verint, Chris Pilon worked at Greenbrier & Russel in various capacities, including Consultant, Lead Consultant, and Professional Services Manager from 1997 to 2005. His consulting experience provided him with a solid foundation in managing client relationships and delivering professional services, which he has leveraged throughout his career.
Education and Expertise
Chris Pilon earned a Bachelor of Arts degree in Mathematics from St. Norbert College, where he studied from 1989 to 1993. He possesses over 22 years of experience in managing and facilitating cloud transformations, demonstrating his capability to communicate effectively with both business and technology partners. His expertise includes building effective teams and developing strong customer relationships.
Professional Skills and Specializations
Chris Pilon specializes in developing strong customer relationships that lead to new revenue streams and reduced churn. He has a proven track record of running Customer Success, Service Delivery, and Professional Services organizations. His ability to build stable, productive, and self-sufficient teams has been a significant aspect of his career.