Chris Rainsforth
About Chris Rainsforth
Chris Rainsforth serves as the Head of Operational Management Best Practice at Verint, a position he has held since 2018. With over 15 years of experience in the customer contact industry, he has held various roles focusing on operational management, quality assurance, and training across multiple organizations.
Work at Verint
Chris Rainsforth has served as the Head of Operational Management Best Practice at Verint since 2018. In this role, he focuses on developing and implementing best practices in operational management across the organization. His tenure at Verint has lasted for six years, during which he has contributed to enhancing operational efficiency and effectiveness.
Previous Employment Experience
Prior to joining Verint, Chris Rainsforth held various positions in the customer contact industry. He worked at The Forum (previously Professional Planning Forum) as Community Development Manager from 2016 to 2017. He also served as a Senior Customer Contact Specialist and Programme Leader for the Quality & Customer Experience Forum at The Forum from 2015 to 2016. His experience at npower included roles such as Team Manager, Contact Centre Operations Manager, Service Insight Manager, and Quality Manager, spanning from 2005 to 2013.
Education and Expertise
Chris Rainsforth completed his secondary education at Cardinal Heenan Roman Catholic High School from 1990 to 1995 and attended Notre Dame 6th Form College from 1995 to 1997. He possesses expertise in enablement, quality assurance, speech analytics, and training, which he has applied throughout his career in the customer contact industry.
Achievements in Customer Contact Industry
With over 15 years of experience in the customer contact industry, Chris Rainsforth has held various roles that encompass operations, training, and support functions. He has developed and implemented multi-site, multi-culture, and multi-channel change programs across global regions. Additionally, he is recognized as a thought leader and has delivered workshops and conferences on operational management and customer experience.