Chun Hei Lau
About Chun Hei Lau
Chun Hei Lau is a System Engineer at Verint, where he has worked since 2014. He specializes in customizing solutions for unified communications and has extensive experience in developing applications for contact centers.
Work at Verint
Chun Hei Lau has been employed at Verint since 2014, serving as a System Engineer for a decade. In this role, he focuses on customizing solutions for unified communications and VoIP PABX systems. Lau is also involved in the design and development of Interactive Voice Response (IVR) systems, enhancing user interaction and efficiency. His responsibilities include providing daily support and professional services for contact center solutions, ensuring optimal performance and user satisfaction.
Previous Experience
Before joining Verint, Chun Hei Lau worked at Aspect Software as a Professional Service Consultant from 2012 to 2014. In this position, he contributed to the development and implementation of contact center solutions. Earlier in his career, Lau was an Industrial Trainee at Scott Wilson Hong Kong from 2006 to 2007, gaining foundational experience in the industry.
Education and Expertise
Chun Hei Lau earned a Bachelor of Science in Information Technology from The Hong Kong Polytechnic University, completing his studies from 2003 to 2007. His educational background supports his expertise in developing agent applications tailored for contact centers. Lau specializes in integrating external call loggers with contact center solutions, enhancing operational efficiency.
Contact Center Solutions Development
Lau is experienced in developing performance management and quality management solutions specifically designed for contact centers. He is skilled in report development for contact center analytics and performance tracking, which aids organizations in monitoring and improving their service delivery.