Crystal J.
About Crystal J.
Crystal J. is a Major Incident & Problem Manager at Verint, with extensive experience in IT service delivery and management. She holds a Bachelor of Science in Business Management and a Master of Arts in Clinical Mental Health Counseling, and has worked in various roles across multiple organizations since 1998.
Work at Verint
Crystal J. has been employed at Verint since 2015, serving as a Major Incident & Problem Manager. In this role, she is responsible for designing and implementing processes that ensure the productive delivery of IT services. She manages service levels to meet Service Level Agreements (SLAs) and focuses on transforming IT functions into key business differentiators. Her work contributes to enhancing the overall efficiency and effectiveness of IT operations within the organization.
Previous Experience at Graphic Packaging International
Prior to her current role, Crystal J. worked at Graphic Packaging International as an IT Service Delivery Manager from 2004 to 2017. Over her 13 years in this position, she was instrumental in managing IT service delivery and improving operational processes. Her experience in this role helped her develop strong analytical and problem-solving skills, which she continues to apply in her current position.
Experience at General Board of Pension and Health Benefits
Crystal J. began her career at the General Board of Pension and Health Benefits, where she served as Help Desk Manager from 1998 to 2005. During her seven years in this role, she gained valuable experience in IT service management and support, laying the foundation for her future roles in the IT industry.
Education and Expertise
Crystal J. holds a Bachelor of Science in Business Management from Phoenix University, which she completed between 2010 and 2013. Additionally, she earned a Master of Arts in Clinical Mental Health Counseling from Richmont Graduate University. Her educational background equips her with a solid understanding of business administration and management principles, as well as insights into mental health counseling.
Technical Skills and Knowledge
Crystal J. possesses a keen understanding of cloud infrastructure, data center systems, desktop technologies, LAN/WAN networking, and telecommunication systems. She excels in generating IT performance metrics and researching technical and procedural improvements, demonstrating her technical competency in supporting systems and database applications.