Darren Birtles
About Darren Birtles
Darren Birtles serves as the Technical Services Leader in Professional Services, a position he has held since 2020. He has over 20 years of experience in the technology sector, including roles at eg solutions and Home Retail Group PLC.
Work at Verint
Darren Birtles has been serving as the Technical Services Leader in Professional Services at Verint since 2020. In this role, he oversees technical service operations and ensures the delivery of high-quality support to clients. His experience in this position spans four years, during which he has contributed to enhancing service efficiency and client satisfaction.
Previous Experience in Professional Services
Before joining Verint, Darren worked as a Professional Services Engineer at eg solutions from 2015 to 2017. His tenure at eg solutions lasted for two years, where he gained valuable experience in providing professional services and technical support. Additionally, he held the position of Senior Analyst at Home Retail Group PLC from 2003 to 2015 for twelve years, focusing on analytical tasks and project management.
Education and Expertise
Darren Birtles studied Computer Software Engineering at Staffordshire University, where he earned a Bachelor of Science (BS) degree from 1999 to 2003. This educational background provided him with a solid foundation in software development and engineering principles, which he has applied throughout his professional career.
Career Progression
Darren's career began at Home Retail Group PLC, where he worked as a Senior Analyst for twelve years. He then transitioned to eg solutions as a Professional Services Engineer for two years before joining Verint in 2020. His career reflects a steady progression in technical and professional services roles, showcasing his commitment to the field.