David S. Copley, Bs.
About David S. Copley, Bs.
David S. Copley is a Senior Technical Support Engineer at Verint, with a background in systems administration and IT support. He holds a Bachelor's Degree in Computer Science, focusing on Network Engineering and Systems Administration, and has experience in coaching and operations management.
Work at Verint
David S. Copley has been employed at Verint as a Senior Technical Support Engineer since 2018. In this role, he provides technical assistance and support, leveraging his extensive knowledge in network engineering and systems administration. His responsibilities include troubleshooting complex technical issues and ensuring customer satisfaction through effective solutions.
Previous Experience at Infront Webworks
Before joining Verint, David worked at Infront Webworks, a digital agency, from 2012 to 2018. He held the positions of Systems Administrator and IT Support Specialist, focusing on computer and network support. His six years of experience in Colorado Springs allowed him to develop key technical skills and gain hands-on experience in managing IT operations.
Education and Expertise
David earned his Bachelor’s Degree in Computer Science with a major focus on Network Engineering and Systems Administration from CollegeAmerica, where he studied from 2009 to 2012. His education provided a solid foundation in technical principles, which he applies in his current role. Additionally, he possesses expertise in Malwarebytes, enhancing his capabilities in technical support.
Background in Operations Management
David has a background in operations management, which indicates a strong understanding of both technical and managerial aspects of support services. This experience contributes to his ability to oversee support processes and improve operational efficiency within his team.
Coaching and Mentoring Skills
David possesses strong coaching skills, demonstrating his capability to mentor and guide team members effectively. His ability to provide support and training enhances team performance and fosters a collaborative work environment.