David Singer
About David Singer
David Singer serves as the Global Vice President of Go-To-Market Strategy at Verint, where he has worked since 2023. He has extensive experience in solution consulting and innovation, having held various roles in companies such as eLoyalty and IBM Canada, and he holds a Master of Science in Electrical Engineering from Queen's University.
Current Role at Verint
David Singer serves as the Global Vice President of Go-To-Market Strategy at Verint, a position he has held since 2023. In this role, he focuses on developing and implementing strategies that enhance the company's market presence and drive growth. He operates remotely from Indianapolis, Indiana, United States.
Previous Experience at Verint
Prior to his current role, David Singer worked at Verint as the Regional Vice President of Solution Consulting and Innovation from 2016 to 2020. During his tenure, he was based in the Indianapolis, Indiana Area and contributed to various initiatives aimed at improving customer engagement and operational efficiency.
Career Background
David Singer has a diverse career history that includes significant roles in various organizations. He worked as a Senior Principal at eLoyalty from 1997 to 2002 and as a Software Architect at IBM Canada from 1995 to 1997. Additionally, he served as a Research Scientist at Queen's University from 1993 to 1995.
Education and Expertise
David Singer holds a Master of Science (M.Sc.) in Electrical Engineering from Queen's University, where he studied from 1992 to 1995. He also earned a Bachelor of Science (Honours) in Mathematics and Engineering from the same institution, completing his studies from 1988 to 1992. His educational background supports his expertise in technology and strategy.
Involvement in AI and Workforce Management
David Singer is actively involved in the development of innovative solutions at Verint, including the Verint TimeFlex Bot, which utilizes artificial intelligence to enhance agent scheduling flexibility. He has been quoted discussing the advantages of AI in workforce management and advocates for the integration of AI and gamification to improve employee experience and engagement.