Deborah Sussman, Pmp
About Deborah Sussman, Pmp
Deborah Sussman is a Principal Program Manager with over 20 years of experience in project and program management, specializing in business process creation and re-engineering. She has held various leadership roles at companies such as Verint, Contact Solutions, and AOL, and is PMP certified.
Current Role at Verint
Deborah Sussman serves as the Principal Program Manager at Verint, a position she has held since 2022. In this role, she leverages her extensive experience in project and program management to oversee various initiatives. Her responsibilities include leading cross-functional teams and managing program management office (PMO) environments. Sussman's expertise in business process creation and re-engineering is instrumental in driving operational efficiency within the organization.
Previous Experience at Verint
Prior to her current role, Deborah Sussman worked at Verint for 14 years as the VP of Product Strategy and Program Management from 2006 to 2020. During this time, she developed and implemented strategies that enhanced product offerings and improved program management processes. She also held the position of Project Manager in the Program Management Office from 2020 to 2022, where she focused on project execution and stakeholder engagement.
Career History at Contact Solutions
Deborah Sussman held multiple positions at Contact Solutions between 2006 and 2015. She began as a Senior Client Services Manager, where she managed client relationships and service delivery for four years. She then transitioned to Senior Manager of Business Operations for three years, focusing on operational efficiency. Her final role at Contact Solutions was Senior Program Director of Product Development, where she oversaw product initiatives for two years.
Educational Background
Deborah Sussman has a diverse educational background. She studied at Brescia University, earning an Associate of Science in Computer Science from 1983 to 1985. She then attended Indiana University Bloomington, where she obtained a Bachelor of Science in Secondary Education, English, and Computer Science from 1991 to 1993. Sussman furthered her education with a Master of Science in Information Systems Technology from The George Washington University from 2001 to 2002, and an MBA in Information Technology from Keller Graduate School of Management of DeVry University from 2005 to 2007.
Professional Certifications and Skills
Deborah Sussman is PMP certified and possesses over 20 years of experience in project and program management. She is skilled in the Software Development Life Cycle (SDLC), product development, and management, as well as the Project Management Body of Knowledge (PMBOK). Her expertise includes risk management, change and issue management, and critical path analysis. Sussman has a strong ability to conceptualize and design business processes for implementation across multiple organizations.