Deepa B
About Deepa B
Deepa B is an Account Manager at Verint, with a background in IT service management and customer satisfaction. She has held various roles in prominent companies, including IBM and DXC Technology, and possesses expertise in transition management and risk management.
Work at Verint
Deepa B has been serving as an Account Manager at Verint since 2021. In this role, she focuses on enhancing customer satisfaction and driving operational improvements. Her responsibilities include managing client accounts and ensuring that service delivery meets established standards. Deepa's experience in the industry aids her in effectively addressing client needs and fostering strong relationships.
Previous Experience at IBM
Deepa B worked at IBM from 2005 to 2011 as an ITSM Technical Services Manager. During her six years in this position, she was based in Bangalore and concentrated on IT service management. Her role involved overseeing technical services and ensuring that operational processes aligned with customer expectations.
Experience at DXC Technology
From 2011 to 2020, Deepa B held the position of Regional Account Delivery Lead at DXC Technology in Bangalore. Over the course of nine years, she managed account delivery and was responsible for ensuring that client services were executed effectively. Her work involved collaboration with various teams to maintain service quality and client satisfaction.
Education and Expertise
Deepa B holds a certification as an ITIL Expert, which demonstrates her advanced knowledge in IT Service Management. This certification supports her skills in transition management, people management, contract management, and service level management. Her expertise in business continuity and risk management further enhances her capabilities in managing client accounts and operational processes.
Skills and Focus Areas
Deepa B possesses a strong focus on improving customer satisfaction and driving operational improvements. Her skills include transition management and people management, which are essential for effectively leading teams and managing client expectations. Additionally, her experience in contract management and service level management contributes to her ability to deliver quality services to clients.