Derek Sebastian Nye
About Derek Sebastian Nye
Derek Sebastian Nye is a Product Support Specialist at Verint-Systems, with a background in service delivery and technical support spanning over two decades. He has previously held positions at Cegedim Relationship Management and Ipswitch, Inc., and has pursued studies in Computer Science and project management.
Work at Verint
Derek Sebastian Nye has been employed at Verint Systems as a Product Support Specialist since 2019. In this role, he is responsible for providing technical support and assistance for Verint's product offerings. His tenure at Verint has allowed him to leverage his extensive background in technical support and service delivery to enhance customer satisfaction and product performance.
Previous Experience at Cegedim Relationship Management
Derek Nye worked at Cegedim Relationship Management for a total of 11 years in various capacities. He served as a Configuration Management Specialist from 1999 to 2008 in Norcross, GA, followed by a role as Service Delivery Specialist from 2008 to 2010, and then as Service Delivery Manager from 2010 to 2012 in Duluth, GA. These positions involved managing service delivery processes and ensuring the effective configuration of services.
Technical Support Role at Ipswitch, Inc.
From 2013 to 2019, Derek Nye held the position of Technical Support Engineer II at Ipswitch, Inc. in Alpharetta. In this role, he provided advanced technical support, troubleshooting, and solutions for Ipswitch's software products. His experience in this position contributed to his expertise in customer support and technical problem-solving.
Education and Expertise
Derek Nye studied Computer Science at Georgia Perimeter College, where he earned an Associate of Science degree in Computer Science (AS:CSCI) from 2012 to 2014. He also attended Gwinnett Technical College, where he focused on Java programming and Project Management Professional (PMP) training from 2012 to 2013. This educational background has equipped him with the necessary skills for his roles in technical support and product management.