Dmitry Sergeev
About Dmitry Sergeev
Dmitry Sergeev is a Senior Product Support Engineer at Verint, where he has worked since 2013. He has a background in finance and accounting, with prior roles at Trammell Crow Residential and Interactive Advisory Software, and holds an MBA from the University of West Georgia.
Work at Verint
Dmitry Sergeev has been employed at Verint since 2013, holding the position of Senior Product Support Engineer. In this role, he is responsible for managing customer conflict and service issues, ensuring that client needs are met effectively. His expertise includes product integrations with external applications and databases, which enhances the functionality and usability of Verint's offerings.
Previous Employment History
Before joining Verint, Dmitry Sergeev accumulated extensive experience in various accounting and support roles. He worked at Trammell Crow Residential as a Senior Accountant from 2002 to 2009 and previously as a Staff Accountant from 1999 to 2001. Additionally, he served as a Support Analyst at Interactive Advisory Software from 2010 to 2013 and worked as an Accountant at Personal Computer Services from 1997 to 1999.
Education and Expertise
Dmitry Sergeev studied Finance at the University of West Georgia, where he earned his MBA from 1995 to 1997. He also achieved the Certified Financial Planner designation from The University of Georgia between 2010 and 2011. His educational background is complemented by expertise in technical problem evaluations and data analysis, which supports his current role in product support.
Professional Skills
Dmitry Sergeev possesses a range of professional skills that are vital to his role as a Senior Product Support Engineer. His expertise in product integrations with external applications and databases allows him to address complex technical challenges. Additionally, his skills in technical problem evaluations and data analysis enable him to provide effective solutions to customer service issues.