Don Floyd
About Don Floyd
Don Floyd is a Senior Support Engineer at Verint, with extensive experience in IT support and infrastructure management. He has previously held positions at DXC Technology, Axsys Health, and Hewlett-Packard, and studied Computer Networking & Design at the University of the West of Scotland.
Work at Verint
Currently, Don Floyd serves as a Senior Support Engineer at Verint, a position he has held since 2017. He is based in Bishopton, Renfrewshire, United Kingdom. In this role, he provides technical support and solutions to clients, ensuring efficient operation and resolution of issues. His responsibilities include managing complex support cases and implementing infrastructure solutions.
Previous Experience at DXC Technology
Don Floyd worked at DXC Technology as an ITO Service Delivery Consultant II from 2014 to 2017 in Glasgow, United Kingdom. During his tenure, he focused on service delivery and client support, contributing to the overall efficiency of IT operations. His experience at DXC Technology helped him develop skills in managing IT services and client relationships.
Career at Hewlett-Packard
Don Floyd held multiple roles at Hewlett-Packard, including Service Delivery Consultant and IT Infrastructure Analyst. He worked as a Service Delivery Consultant for four months in 2014 and as an IT Infrastructure Analyst from 2013 to 2014 in Erskine. His responsibilities included supporting HP’s help-desk infrastructure and testing the Helion environment, which contributed to his expertise in IT service management.
Education and Expertise
Don Floyd studied Computer Networking & Design at the University of the West of Scotland, where he achieved a BSc from 2010 to 2011. He also attended Stow College in Glasgow from 2007 to 2010. His educational background has provided him with a solid foundation in networking and IT infrastructure, which he applies in his current and previous roles.
Technical Support Experience
Throughout his career, Don Floyd has gained extensive experience in technical support roles. He worked at Axsys Health and AxSys, providing internal support and technical assistance from 2011 to 2013. He has delivered 1st, 2nd, and 3rd line support to clients, taking ownership of their issues and ensuring resolution. His work included implementing a two-node clustered SAN and migrating networks to improve redundancy.