Donna Denehy, Cpcu
About Donna Denehy, Cpcu
Donna Denehy, CPCU, serves as the Director of Enterprise Workforce Optimization at Verint, bringing extensive experience in customer experience management and workforce optimization from her previous roles at The Hartford and Hartford Life. She holds a CPCU designation and is dedicated to talent development and enhancing customer experience.
Current Role at bolt
Donna Denehy serves as the Director of Distribution Partnerships at bolt, a position she has held since 2019. In this role, she focuses on developing and managing partnerships that enhance the company's distribution capabilities. Her work contributes to the overall strategy and growth of bolt in the competitive insurance market. Based in Connecticut, she leverages her extensive experience in customer experience management to drive successful outcomes.
Previous Experience at Verint
Donna Denehy worked at Verint as the Senior Director of Customer Experience from 2017 to 2018. During her tenure, she utilized Verint technology to help customers achieve optimal levels of Workforce Optimization. Her efforts included developing and executing Quality and Coaching models aimed at enhancing workforce performance, demonstrating her commitment to improving customer interactions and operational efficiency.
Career at The Hartford
Donna Denehy has a long history with The Hartford, where she held several positions over a span of more than a decade. She served as Operations Director from 1990 to 1998 and later as Director of Customer Experience Management from 2000 to 2008. After that, she continued in a similar role at Hartford Life from 2008 to 2011. Her roles involved managing customer experience initiatives and operations, contributing to the company's reputation in the insurance industry.
Education and Professional Designation
Donna Denehy holds the Chartered Property Casualty Underwriter (CPCU) designation, which signifies her expertise in property and casualty insurance. This professional credential reflects her commitment to ongoing education and proficiency in the insurance field, enhancing her ability to contribute effectively to her roles in customer experience and workforce optimization.
Background in Workforce Optimization
Throughout her career, Donna Denehy has demonstrated a strong focus on workforce optimization and employee engagement. She has developed strategies aimed at improving customer experience and brand recognition. Her passion for talent development is evident in her initiatives to enhance workforce performance, which have been a consistent theme in her professional journey.