Dorothy Cooper
About Dorothy Cooper
Dorothy Cooper is an Enterprise Account Manager at Verint, specializing in enhancing Voice of Customer programs for the Travel and Retail industries. With over 13 years of experience at OpinionLab, she focuses on driving client success by connecting business value to customer KPIs.
Work at Verint
Dorothy Cooper has been working at Verint since 2021 as an Enterprise Account Manager. In this role, she strategically partners with clients to enhance engagement and deliver value. Her responsibilities include overseeing client projects that involve implementation and data analyses, ensuring customer satisfaction. She focuses on connecting business value to customer KPIs to drive client success.
Experience at OpinionLab
Prior to her current position, Dorothy Cooper worked at OpinionLab, a Verint Company, for 13 years from 2008 to 2021 as a Customer Success Manager. Based in the Toronto, Canada Area, she specialized in enhancing Voice of Customer programs, particularly for the Travel and Retail industries. Her role involved providing proactive recommendations and sharing industry best practices with clients.
Previous Role at LANSA
Dorothy Cooper served as the National Marketing Manager at LANSA for one year from 1995 to 1996 in New Jersey. This position contributed to her extensive background in marketing and customer engagement, which she has continued to develop throughout her career.
Education and Expertise
Dorothy Cooper studied at Ryerson University, where she focused on Marketing and Marketing Management, achieving a degree in Marketing and Advertising. Additionally, she attended The University of Western Ontario, earning a Bachelor of Arts (B.A.) in Sociology. She also completed her early education at Loretto Abbey.