Elad Nehama
About Elad Nehama
Elad Nehama is a Tier 3 Support Engineer at Verint, where he has worked since 2011, specializing in complex integrations and implementation processes. He holds a Bachelor's degree in Film/Cinema/Video Studies from Tel Aviv University.
Work at Verint
Elad Nehama has been employed at Verint since 2011, serving as a Tier 3 Support Engineer for 13 years. In this role, he utilizes various applications and testing tools, including logs flow analysis by bot, memory analyzer, and configuration parser. He collaborates with services engineers, support engineers, QA, and development teams to address complex integrations and implementation processes. His responsibilities include writing knowledge-based articles and creating self-paced training clips to help bridge learning gaps.
Education and Expertise
Elad Nehama earned a Bachelor's degree in Film/Cinema/Video Studies from Tel Aviv University, where he studied from 2005 to 2008. His educational background complements his technical expertise in support engineering, particularly in the analysis of complex TDM and VoIP call scenarios. This knowledge aids in assisting development teams and QA engineers in their projects.
Background
Elad Nehama has a background in support engineering, with a focus on providing technical assistance and training. He has developed skills in analyzing complex technical scenarios and consulting with various engineering teams. His experience in the industry spans over a decade, during which he has honed his abilities in product flow training and implementation processes.
Achievements
Throughout his tenure at Verint, Elad Nehama has contributed to the development of training materials and knowledge resources for engineers. His work includes producing self-paced clips and writing knowledge-based articles aimed at enhancing the understanding of complex systems and processes among support and services engineers.