Garth Miles
About Garth Miles
Garth Miles is a Technical Support Engineer with extensive experience in technical support and systems analysis, particularly in public sector customer service systems. He has worked for various organizations, including the City of Vancouver and Verint, and holds degrees in Computer Science and Engineering.
Current Role at Verint
Garth Miles currently serves as a Technical Support Engineer at Verint, a position he has held since 2018. In this role, he utilizes his extensive background in technical support and systems analysis to assist clients in resolving issues and optimizing their use of Verint's solutions. His experience in customer service systems enhances his ability to provide effective support.
Previous Experience at KANA Software
Before joining Verint, Garth Miles worked as a Technical Specialist at KANA Software from 2013 to 2014. During his tenure, he operated from a home office in North America, focusing on technical support and customer service solutions. This role contributed to his understanding of the software industry and customer needs.
Background in Public Sector Projects
Garth Miles has significant experience in public sector customer service systems, having worked on the 311 Customer Service Center Project for both the City of Vancouver and the City of New Orleans. His roles included Technical Lead in New Orleans from 2011 to 2013 and Systems Analyst II in Vancouver from 2008 to 2011. These positions involved enhancing customer service delivery through technology.
Educational Background
Garth Miles holds a Bachelor of Science in Computer Science from the University of Victoria, where he studied from 1988 to 1992. He also earned an Associate of Engineering from Thompson Rivers University, completing his studies from 1985 to 1988. Additionally, he has pursued ongoing education at the British Columbia Institute of Technology, furthering his technical expertise.
Technical Skills and Expertise
Garth Miles possesses a specialized skill set in Geographic Information Systems (GIS) and Addressing, which is crucial for his roles in technical support and systems analysis. He has expertise in both Unix and Windows Administration, allowing him to effectively troubleshoot and support various technical environments.