Gauna Jacob
About Gauna Jacob
Gauna Jacob serves as the Director of Support Account Management at Verint, where he has worked for 17 years, leveraging over 16 years of experience in the field. He leads a team of Account Managers across North and South America, specializing in client relationship management across diverse industries.
Work at Verint
Gauna Jacob has been employed at Verint since 2007, currently holding the position of Director, Support Account Management. In this role, he leads a team of Account Managers across North and South America, focusing on partnership and account management for clients in various industries. His responsibilities include overseeing client relationships and ensuring effective support services are delivered. Prior to his current role, he served as Senior Manager, Support Account Management from 2017 to 2018.
Education and Expertise
Gauna Jacob possesses extensive expertise in managing client relationships across diverse industries. His experience spans over 16 years in support account management, which has equipped him with the skills necessary to navigate complex client needs and foster long-term partnerships. His background includes a focus on customer care and support strategies that enhance client satisfaction and retention.
Background
Before joining Verint, Gauna Jacob worked at Elite, a Thomson Reuters business, as a Team Lead from 2004 to 2007. This role contributed to his foundational skills in team leadership and client management. His career trajectory reflects a commitment to developing expertise in support account management and customer care.
Achievements
Throughout his tenure at Verint, Gauna Jacob has played a significant role in shaping the support account management function. His leadership in managing client relationships has contributed to the success of the organization in delivering tailored solutions to clients across various sectors. His ongoing focus on partnership and account management has positioned him as a key figure in the company's customer care initiatives.