Geert Jan Pijnenburg☁️🌎
About Geert Jan Pijnenburg☁️🌎
Geert Jan Pijnenburg serves as the Senior Director of Customer Success Europe at Verint, where he has worked since 2018. With over 25 years of experience in the ICT Software, Telecoms, and Media industries, he specializes in operational management, customer service, and strategy.
Work at Verint
Geert Jan Pijnenburg has been serving as the Senior Director of Customer Success Europe at Verint since 2018. In this role, he focuses on driving customer satisfaction and success across the company's offerings. Prior to this position, he held multiple roles at Verint, including Senior Director of Services and Support for Verint Enterprise Intelligence Solutions from 2015 to 2018, and Manager of Operations from 2013 to 2015. His extensive experience at Verint highlights his commitment to enhancing customer experiences and operational efficiency.
Education and Expertise
Geert Jan Pijnenburg studied at Hogere Technische School, specializing in Electrical and Electronic Engineering. He possesses over 25 years of experience in the ICT Software, Telecoms, and Media industries. His expertise includes operational management, customer service, and strategy development. He has a strong focus on software, SaaS, and services sales, particularly in growth and incubation products, showcasing his ability to adapt to evolving market demands.
Background
Geert Jan Pijnenburg has a diverse professional background, having worked in various capacities across multiple organizations. He founded and served as a consultant at WBMI from 2008 to 2012. He also held managerial roles at Canal+ / Canaldigitaal and Fourplus, where he managed operations and ICT. His early career included significant experience at Nethold as an International ICT & Project Manager. This breadth of experience has equipped him with a comprehensive understanding of both European and American working practices.
Achievements
Throughout his career, Geert Jan Pijnenburg has led professional services teams of up to 100 employees, demonstrating his leadership capabilities. He has successfully managed direct and project-based reporting lines, focusing on employee and customer satisfaction. His experience includes overseeing re-organization, integration, and cost reduction programs in high-tech environments. Additionally, he has expertise in contact center management, particularly in Workforce Optimization (WFO) and analytics.