Gemma Gray
About Gemma Gray
Gemma Gray serves as the Operations Director at Verint in Glasgow, United Kingdom, a position she has held since 2014. She has a background in software engineering and has worked in various roles at companies including KANA Software and Hewlett Packard.
Work at Verint
Gemma Gray has served as the Operations Director at Verint since 2014. In this role, she is responsible for overseeing operational processes and ensuring efficiency within the organization. Her tenure at Verint spans a decade, during which she has contributed to various initiatives aimed at improving operational performance in the Glasgow, United Kingdom office.
Previous Experience in Software and Technical Leadership
Prior to her current position, Gemma Gray held several roles in software and technical leadership. She worked at KANA Software as a Technical Team Lead for five months in 2012 and served as a Senior Project Manager from 2013 to 2014. Additionally, she was a Technical Team Leader at Sword Ciboodle, which is now part of KANA Software, from 2011 to 2012. Her experience includes significant contributions to business process development and project management.
Background in Business Process Development
Gemma Gray has extensive experience in business process development. She worked at ScottishPower as a Senior Business Process Developer from 2006 to 2010 and returned to Sword Ciboodle in a similar role from 2006 to 2011. Her background in this area has equipped her with skills in optimizing processes and enhancing operational efficiency.
Education and Expertise
Gemma Gray studied at the University of Strathclyde, where she earned a degree in Software Engineering and Mathematics, achieving a first-class distinction. Her educational background provides a strong foundation for her roles in technical leadership and operations management.
Internship Experience at Hewlett Packard
Gemma Gray began her professional career with an internship at Hewlett Packard from 2004 to 2005. This experience allowed her to gain valuable insights into the technology sector and contributed to her development as a professional in software and operations.