Gemma Macdonald
About Gemma Macdonald
Gemma Macdonald is a Credit Risk Analyst and Collections professional at Verint-Systems, where she has worked since 2015. She has a diverse background in sales administration, spa management, and real estate, complemented by her educational achievements in business studies and beauty therapy.
Current Role as Credit Risk Analyst and Collections
Gemma Macdonald currently serves as a Credit Risk Analyst and Collections at Verint-Systems, a position she has held since 2015. In this role, she is responsible for managing collections for Verint Netherlands B.V. and Verint Systems Belgium N.V. She analyzes customer data to determine creditworthiness and assess risk to the business. Additionally, she ensures adherence to internal controls to maintain an effective credit control environment. Her work is crucial in mitigating financial risks associated with credit management.
Previous Experience at Verint-Systems
Prior to her current role, Gemma Macdonald worked at Verint-Systems as an EMEA Sales Administrator from 2012 to 2015. During her three years in this position, she was based in Weybridge. Her responsibilities included supporting sales operations across the EMEA region, contributing to the overall efficiency of the sales team.
Background in Spa Management
Gemma Macdonald has a background in spa management, having worked as a Spa Manager at DOVE SPA from 2006 to 2010. This role was located in Sunbury on Thames and lasted for four years. Her experience in this position provided her with skills in customer service and operational management.
Educational Qualifications
Gemma Macdonald completed her GCSE studies at St. Pauls Catholic College from 2000 to 2005. She furthered her education by studying at Kingston College, where she achieved a Level 2 NVQ in Beauty Therapy from 2005 to 2006. Later, she attended Brooklands College and earned a Level 3 National Diploma in Business Studies from 2010 to 2011. These educational experiences have contributed to her professional development.
Early Career as Sales Negotiator
Gemma Macdonald briefly worked as a Sales Negotiator at Townends Estate Agents in 2010 for a duration of two months. This role provided her with initial experience in sales and customer interaction, which has been beneficial in her subsequent positions.