Gina P.
About Gina P.
Gina P. is the Director of CX Analytics and Research at Verint, where she leads research initiatives to enhance customer engagement. She has a background in data science and analytics, with previous roles at MarketStar and ThomasARTS.
Current Role at Verint
In 2023, Gina P. began her role as Director of CX Analytics and Research at Verint, working remotely. In this position, she designs and manages custom market research projects that support the company's strategic initiatives. She leads research initiatives that focus on providing data-driven insights to enhance customer and partner engagement. Her work aims to help Verint deliver exceptional customer experiences and foster long-term relationships.
Previous Experience at MarketStar
Gina P. worked at MarketStar from 2007 to 2014, holding several positions. She served as Director of Market Research for five years, followed by roles as Advanced Analytics Manager and Senior Business Intelligence Analyst. During her tenure, she focused on analytics and business intelligence, contributing to data-driven decision-making processes in the Greater Salt Lake City Area.
Experience at ThomasARTS
At ThomasARTS, Gina P. held multiple roles from 2015 to 2018. She was the Director of Analytics and Research for two years and later worked as a Data Scientist for nine months. In these positions, she utilized her expertise in analytics to drive research initiatives and support business strategies.
Education and Expertise
Gina P. holds a Bachelor of Science in Mathematics and a Master of Science in Statistics, both from Utah State University. Her educational background provides a strong foundation for her work in analytics, where she employs advanced techniques such as predictive modeling, data visualization, and statistical analysis to translate data into actionable recommendations.
Career Progression and Achievements
Gina P. has progressed through various roles in the analytics field, demonstrating her expertise and leadership capabilities. She served as Senior Manager of CX Analytics and Research at Verint from 2021 to 2023 and as Senior Program Manager for Voice of the Customer Analytics from 2020 to 2021. Her career reflects a commitment to enhancing customer satisfaction and loyalty through data-driven insights.