Girish Kumar
About Girish Kumar
Girish Kumar is a Professional Services Manager with extensive experience in technical support and network management. He has held various roles at Verint and other companies, demonstrating strong skills in IT network design, installation, and customer relationship management.
Current Role at Verint
Girish Kumar serves as a Professional Services Manager at Verint, a position he has held since 2021. In this role, he is responsible for overseeing professional services and ensuring effective communication between design engineering and software development teams. His focus includes addressing design, reliability, and maintenance issues to enhance customer satisfaction.
Previous Experience at Verint
Girish Kumar has held multiple positions at Verint prior to his current role. He worked as a Technical Specialist from 2016 to 2018 and as a Team Lead from 2019 to 2021. His responsibilities included providing engineering support to customers and field support staff, as well as managing technical support operations.
Experience at Microland Limited and Aspect Software
Before joining Verint, Girish Kumar worked at Microland Limited as a Senior Technical Support Engineer from 2007 to 2009. He also spent five years at Aspect Software in a similar role from 2010 to 2015. His experience in these positions contributed to his expertise in technical support and customer service.
Education and Technical Skills
Girish Kumar completed his secondary education at Royal English High School, achieving his SSLC from 1997 to 2000. He later earned a Diploma in Computer Science and Engineering from JSSPPH, studying from 2001 to 2005. He possesses key IT skills in LAN, network planning, design, installation, and configuration, along with a deep understanding of network management and system administration.
Customer Relationship Management
Girish Kumar is skilled in building direct customer relationships and establishing long-term partnerships. He is involved in rendering engineering support to customers and has experience in designing tests, tools, and diagnostic procedures for product support personnel. His focus on customer support and technical operations enhances the overall service delivery.