Gregory Bell
About Gregory Bell
Gregory Bell is a Customer Success Manager at Verint, where he has worked since 2016. He has a diverse background in customer support and account management, with previous roles at Comcast Business, Nortel Networks, and Verizon Wireless.
Current Role at Verint
Gregory Bell serves as a Customer Success Manager at Verint, a position he has held since 2016. He is based in Alpharetta, Georgia. In this role, he is responsible for developing issue logs and hosting weekly status meetings with assigned accounts. He coordinates renewal strategies in collaboration with the Account Executive and Renewal Manager. Additionally, he tracks and reports on contractual Service Level Agreements (SLAs), ensuring that relevant parties are informed of any delivery gaps that may affect finances or customer retention. He also compiles monthly user usage and overage information for each account.
Previous Experience at Comcast Business
Before joining Verint, Gregory Bell worked at Comcast Business as a Senior Ethernet Product & Sales Support Account Manager from 2009 to 2016. His tenure lasted seven years in Norcross, Georgia. In this role, he was involved in supporting product and sales initiatives, contributing to the overall customer experience and satisfaction.
Professional Background at Nortel Networks and Verizon Wireless
Gregory Bell has held various positions in the telecommunications industry. He worked at Nortel Networks as a Senior Proposal Manager from 2001 to 2003 in Atlanta, Georgia. Prior to that, he was an Account Consultant at Verizon Wireless from 2004 to 2006. His experience includes roles in quality analysis and business analysis at GTE Wireless, where he worked from 1997 to 2001.
Educational Background
Gregory Bell earned a Bachelor of Arts degree in Political Science and Government from the University of Georgia, where he studied from 1992 to 1996. Prior to his university education, he completed his College Preparatory Diploma at Buford High School from 1988 to 1992. His educational background has provided him with a foundation in analytical thinking and communication.