Gustavo Munhon
About Gustavo Munhon
Gustavo Munhon is a Credit/Billing Specialist with extensive experience in invoice management and customer communication. He has worked in various roles across Brazil and the United Kingdom, utilizing his skills in credit management and accounting.
Work at Verint
Gustavo Munhon has been employed at Verint Systems as a Credit/Billing Specialist since 2018. In this role, he is responsible for issuing invoices across the Americas, which includes the USA, Canada, Mexico, Brazil, and the CALA region. His tasks involve investigating and resolving invoice issues to ensure accurate billing. He also raises tax credits to offset balances in customer accounts, particularly for taxes withheld and paid to local governments in the CALA region.
Education and Expertise
Gustavo Munhon studied at Belfast Metropolitan College, where he achieved a Certificate in Advanced English (CAE) in 2016 after 11 months of study. He also completed a Level 2 course in Credit Management at the Chartered Institute of Credit Management (CICM) in the UK in 2021. Additionally, he studied Accounting at UNOPAR - Universidade Norte do Paraná from 2008 to 2009. His educational background supports his expertise in credit and billing management.
Background in Tax Management
Before joining Verint, Gustavo Munhon worked as a Tax Manager at Office Contec from 2008 to 2015 in the Londrina Area, Brazil. His experience in tax management provided him with a solid foundation in financial practices and regulations. He later transitioned to a role as a Sales Representative at Convergys in Belfast, UK, from 2017 to 2018, where he further developed his customer communication skills.
Technical Skills
Gustavo Munhon utilizes Oracle Systems and Microsoft packages to perform both independent and team-based tasks in his current role. His technical skills enable him to maintain accurate records of cash transactions in Mexican Pesos (MXN) and Brazilian Reais (BRL), ensuring correct foreign exchange conversion reporting in USD. He regularly communicates with customers in multiple languages to facilitate timely payment of debts.
Experience in Customer Service
Gustavo Munhon has a diverse background in customer service roles. He worked as a Bar Waiter at Robinsons Bar in Belfast from 2015 to 2017. This experience contributed to his ability to effectively communicate with customers and manage client relationships, skills that are essential in his current position as a Credit/Billing Specialist.