Hane J.
About Hane J.
Hane J. is an Application Consultant and Implementation Lead at Verint, specializing in change management and customer experience enhancement within the contact center industry. With over 15 years of experience, Hane has played a key role in implementing solutions for Telstra since 2017.
Work at Verint
Hane J. has been employed at Verint since 2017, serving as an Application Consultant and Implementation Lead for Telstra. In this role, Hane J. focuses on implementing solutions that enhance customer experience and streamline operations. The position involves collaborating closely with Telstra to ensure effective deployment of Verint's applications, which are designed to optimize contact center performance.
Education and Expertise
Hane J. studied at Aspire - Aegis Australia, where they earned a Diploma of Business and a Diploma of Management, both completed in 2013. This educational background provides a foundation in business principles and management strategies, which are essential in the contact center industry. Hane J. specializes in change management, applying this expertise to improve customer experience within their professional roles.
Background
With over 15 years of experience in the contact center industry, Hane J. has worked in both client and vendor roles. This extensive background equips Hane J. with a comprehensive understanding of the challenges and opportunities within the sector. The combination of client and vendor experience allows for a well-rounded perspective on implementing effective solutions.
Achievements
In the role of Application Consultant and Implementation Lead at Verint, Hane J. has taken on a leadership position in implementing solutions for Telstra. This involves overseeing projects that aim to enhance customer experience and improve operational efficiency. Hane J.'s contributions to the contact center industry reflect a commitment to driving positive change through effective solution deployment.