Harish Nair
About Harish Nair
Harish Nair serves as the Director of Customer Solutions at Verint Systems in Singapore, a position he has held since 2015. He has extensive experience in service delivery and management within the technology sector, with a strong educational background in business and information technology.
Work at Verint Systems
Harish Nair has been serving as the Director of Customer Solutions at Verint Systems in Singapore since 2015. In this role, he oversees service operations across Southeast Asia, leading teams in support and professional services functions. Prior to this position, he held the role of Head of Service Delivery from 2014 to 2015, and Delivery Manager for Southeast Asia from 2007 to 2014. His extensive tenure at Verint Systems highlights his commitment to enhancing customer solutions and service delivery.
Education and Expertise
Harish Nair holds a Master of Business Administration (M.B.A.) with a focus on Operations and Marketing from the Indian Institute of Management, Kozhikode. He also achieved a Master of Science (MSc) in Information Technology from Kuvempu University. Additionally, he has a Bachelor's degree from Delhi University and a Diploma in Network Centered Computing from NIIT, New Delhi. He is certified in Project Management Professional (PMP) from the Project Management Institute and has a Foundation in Business Mandarin from the Singapore Chinese Chamber Institute of Business.
Background in Service Delivery
Before joining Verint Systems, Harish Nair worked at Witness Systems as Manager CIC for the Asia-Pacific region from 2006 to 2007. His career in service delivery began at Verint Systems, where he progressively advanced through various roles, demonstrating his expertise in managing service operations. He has a comprehensive understanding of ICT and Enterprise Intelligence platforms, particularly within contact centers and customer care.
Professional Skills and Knowledge
Harish Nair possesses expertise in services revenue recognition based on US GAAP/VSOE standards. He utilizes Activity Based Costing to manage service operations effectively. His active experience includes leading ITIL-aligned Service Desks, which emphasizes his capability in aligning service management with business needs. His geo scope in his current role encompasses Southeast Asia, reflecting his regional expertise.