Heather Richards
About Heather Richards
Heather Richards serves as the VP of GTM Strategy at Verint Digital First Engagement, where she has worked since 2021. With a background in communications and professional services, she has extensive experience in growing companies and enhancing customer experiences.
Current Role at Verint
Heather Richards serves as the Vice President of Go-To-Market (GTM) Strategy for Verint Digital-First Engagement. She has held this position since 2021, operating from Cambridge, England. In her role, she focuses on developing strategies that enhance customer engagement through digital solutions. Her leadership aims to drive the company's growth in the digital engagement sector.
Previous Experience at Transversal
Heather Richards has extensive experience at Transversal, where she held multiple roles over a span of 13 years. She began as Communications and Support Manager from 2001 to 2004, then transitioned to Vice President of Professional Services from 2004 to 2014. Following this, she served as CEO from 2014 until the company's acquisition by Verint Systems Inc. in July 2019. Her leadership at Transversal contributed to its recognition in the market.
Educational Background
Heather Richards studied at the University of Cambridge, where she earned an MPhil in European Literature. She also holds a Bachelor of Arts degree in Philosophy and English from Westminster University. Her educational background provides her with a strong foundation in critical thinking and communication, which supports her professional endeavors.
Career Development at Verint
Prior to her current role, Heather Richards worked at Verint as Vice President of Product Strategy and GTM for Knowledge Management from 2019 to 2021. During this time, she focused on aligning product strategies with market demands, contributing to the company's objectives in the digital engagement landscape.
Leadership Philosophy
Heather Richards emphasizes the importance of delivering exceptional customer experiences through intelligent software solutions. She advocates for cross-disciplinary collaboration within organizations to adapt to change effectively. Her leadership approach is centered on fostering innovation and growth in dynamic environments.