Helen Jones
About Helen Jones
Helen Jones is a Senior Customer Success Manager at Verint, where she has worked since 2016. She has a diverse background in customer service, finance, and operations, with previous roles at eg solutions plc, Carillion plc, and West Bromwich Building Society.
Current Role at Verint
Helen Jones serves as a Senior Customer Success Manager at Verint, a position she has held since 2016. In this role, she focuses on ensuring customer satisfaction and success, leveraging her extensive experience in client management. Her responsibilities include fostering relationships with clients and addressing their needs effectively. With eight years in this role, she has developed a deep understanding of customer requirements and the solutions that Verint offers.
Previous Experience at eg solutions plc
Helen Jones worked at eg solutions plc in two capacities. Initially, she served as a Client Implementation Consultant from 2012 to 2014, where she contributed to the successful implementation of client projects in Stafford. Following this role, she became a Customer Services Manager from 2014 to 2016, further enhancing her skills in client relations and service management.
Experience at Carillion plc
In 2012, Helen Jones was employed at Carillion plc as a Finance Administrator and Supply Chain Analyst on a contract basis. This role lasted for three months and took place in Wolverhampton, United Kingdom. During this time, she gained experience in financial administration and supply chain processes.
Role at West Bromwich Building Society
Helen Jones worked at West Bromwich Building Society as an Operations Analyst from 2007 to 2011. Over the course of four years, she was involved in various operational processes, contributing to the efficiency and effectiveness of the organization. This experience laid a strong foundation for her future roles in customer success and client management.
Education Background
Helen Jones attended Queen Mary's High School in Walsall from 2002 to 2005. This educational experience provided her with a solid foundation for her subsequent career in customer service and operations management.