Ian Cowlishaw
About Ian Cowlishaw
Ian Cowlishaw is a Project Manager at Verint-Systems with expertise in Networking and IP Telephony Solutions. He has extensive experience in implementing workforce optimization solutions across the EMEA region and specializes in call recording migration and contact center data storage.
Work at Verint
Ian Cowlishaw has been employed at Verint Systems as a Project Manager since 2014. His role focuses on the implementation of various solutions, particularly in the areas of Workforce Optimization and Management. He operates from the Wokingham office in the United Kingdom. His responsibilities include overseeing projects that enhance operational efficiency and improve customer engagement through advanced technology.
Education and Expertise
Ian Cowlishaw's educational background includes studies at Grange School Boys, where he achieved CSE qualifications in English, Maths, and Science from 1974 to 1979. He furthered his education at South Bristol College, earning a City & Guilds in Electronic Engineering from 1990 to 1992. His expertise lies in Networking and IP Telephony Solutions, with a focus on call recording migration and contact center data storage solutions.
Background
Before joining Verint Systems, Ian Cowlishaw worked at 2e2 as a Service Operations Manager for 21 years, from 1992 to 2013. His extensive experience in the field has equipped him with a deep understanding of service operations and project management within technology-driven environments. He has a significant history of working across the EMEA regions.
Achievements in Workforce Optimization Solutions
Ian Cowlishaw has played a crucial role in implementing Verint and Avaya Workforce Optimization and Management Solutions across the EMEA regions. He has been involved in deploying Stratx Cloud-based WFO solutions, contributing to the enhancement of operational processes and customer service capabilities in various organizations.