Ian Ferguson
About Ian Ferguson
Ian Ferguson is an Application Support Engineer with a background in computer science and extensive experience in customer service and problem-solving. He has worked at Verint-Systems since 2018 and previously held positions at the University of the West of Scotland and McDonald's Corporation.
Work at Verint
Ian Ferguson has been employed at Verint Systems as an Application Support Engineer since 2018. In this role, he utilizes his technical skills to provide support for applications, ensuring they operate effectively for users. His responsibilities include troubleshooting issues and implementing solutions to enhance application performance.
Previous Experience
Prior to his current position, Ian Ferguson worked at the University of the West of Scotland as a Student Hub Assistant from 2016 to 2017. This role involved assisting students and providing customer service support. Additionally, he spent 11 years at McDonald's Corporation as a Shift Manager, where he developed strong leadership and problem-solving skills.
Education and Expertise
Ian Ferguson studied at the University of the West of Scotland, where he earned a BSc in Computing from 2014 to 2018. His academic work included a dissertation focused on JavaScript frameworks. He also attended Coatbridge College, completing both HNC and HND in Internet & Multimedia Design & Development between 2007 and 2009. He possesses expertise in Oracle database and Microsoft SQL Server, along with proficiency in programming languages such as JavaScript, Java, and C.
Skills and Proficiencies
Ian Ferguson demonstrates strong skills in customer service and problem-solving, which are essential in his role as an Application Support Engineer. His technical proficiency includes working with Oracle database and Microsoft SQL Server, as well as programming in JavaScript, Java, and C. These skills enable him to effectively address technical challenges and support application users.