Ioanna Chatzigianni
About Ioanna Chatzigianni
Ioanna Chatzigianni is a Pipeline Analyst Apprentice at Verint, where she has worked since 2021. She has a diverse background in data management, customer care, and education, with multiple qualifications in data analysis and programming.
Current Role at Verint
Ioanna Chatzigianni is currently employed as a Pipeline Analyst Apprentice at Verint, a position she has held since 2021. In this role, she is responsible for the preparation and analysis of reporting deliverables on a weekly, monthly, quarterly, and yearly basis. She monitors pipeline activities daily to ensure that opportunities are accurately updated and that the information is correct. Additionally, she plays a key role in communicating data-driven insights to management, which influences decision-making processes.
Previous Experience at Graham Care
Before joining Verint, Ioanna Chatzigianni worked at Graham Care in various capacities. She served as a Data Management Specialist for three months in 2021 and as an Administrative Support Centre Assistant for six months in 2020. Both roles were based in the United Kingdom and contributed to her development in data management and administrative support.
Experience at TELUS International
Ioanna Chatzigianni gained valuable experience at TELUS International, where she worked from 2017 to 2019. She started as a Customer Care Agent for two years and then transitioned to a Junior Training Specialist for one year. Her time at TELUS International helped her develop customer service skills and training expertise.
Education and Qualifications
Ioanna Chatzigianni has a diverse educational background. She studied at Plovdivski universitet 'Paisii Hilendarski', where she earned a Master's degree in Special Education and Teaching from 2013 to 2015, and a Bachelor's degree in Russian Language and Literature from 2017 to 2019. Additionally, she obtained a Bachelor's degree in Elementary Education and Teaching from 2008 to 2013. She also studied at BCS, The Chartered Institute for IT, achieving a BCS L4 Diploma in Data Analysis Concepts from 2021 to 2022, and completed a Professional Software Development Qualification at The Training Room from 2020 to 2022.
Skills and Expertise
Ioanna Chatzigianni has developed expertise in Salesforce CRM, where she builds and manages dynamic and static reports and dashboards. She works on large-scale projects that involve multiple data streams and strict deadlines, showcasing her strong project management skills. Her ability to analyze data and communicate insights effectively plays a significant role in her current position.