Itzik Lasker
About Itzik Lasker
Itzik Lasker serves as the Customer Success Manager for EMEA and America at Verint Cyber Intelligence, where he has been instrumental in establishing the EMEA & America Service Center. With a background in technical project management and customer care system integration, he has over two decades of experience in the technology sector.
Work at Verint
Itzik Lasker currently serves as the Customer Success Manager for EMEA & America at Verint Cyber Intelligence, a position he has held since 2014. In this role, he leads troubleshooting and technical problem resolutions for strategic customers. He is responsible for matrix management of support engineers and subcontractors at Verint offices. Lasker played a significant role in establishing the EMEA & America Service Center at Verint Cyber Intelligence. His previous positions at Verint include Technical Project Manager Team Leader from 2010 to 2014 and Projects and Infrastructure Team Leader from 2005 to 2010.
Previous Experience at Comverse
Before joining Verint, Itzik Lasker worked at Comverse for four years as the Customer Care System Integration Team Leader for the Key Account Region from 2001 to 2005. He also served as a Customer Care System Integration Engineer for the EMEA Region from 1999 to 2001. His roles at Comverse involved overseeing customer care integration projects and managing key accounts.
Education and Expertise
Itzik Lasker studied at the Holon Institute of Technology, where he earned a Diploma of Education in Computer Engineering from 2001 to 2004. He also completed a Bachelor of Science in Electrical and Electronics Engineering during the same period. Earlier, he attended Mosenson Elite Academy, where he studied Computer/Electronics and achieved the qualification of Electronics Technician from 1994 to 1995.
Leadership and Management Skills
In his current role at Verint, Itzik Lasker initiates and manages strategy meetings with relevant stakeholders for risk assessment and scheduling. He oversees and monitors compliance with customer Service Level Agreements (SLA) and service measurements. His experience in matrix management and technical project leadership contributes to his effectiveness in managing customer success initiatives.